Tiempo Completo Remoto

Remote Application Support

Oriontek SRL

Descripción

Job requirements: Application Support Experience A technical, logical thought process Problem-solving Skills An ability to stick to strict deadlines An ability to prioritise and delegate A keen eye for detail Diagnose, troubleshoot, and resolve Microsoft Windows and MAC OS hardware and software problems Knowledge of IT systems such as Windows 10 Server, Microsoft Office Suite, O365, MS Teams, Skype for Business. Experience working with database server, web server (IIS) Responsibilities: Managing ticket workload across a number of customers, escalating issues where appropriate and providing resolution to issues Liaising with internal Customer Managers, Service Desk, Incident and Problem Managers and Change Managers, whilst being involved in the management of major incidents and performance reporting Troubleshooting issues in the product (application and data), database server, web server (IIS), and networks, to minimize risk of disruptions Communicating and escalating critical service failures through the Incident Management, Problem Management and Senior Management teams Ensuring reviews are fully documented and actions are raised and fulfilled Being involved in changes to the service operation tools, processes and working practices  Assisting in defining and meeting SLAs, OLAs and maintenance, as well as updates of the service catalogue Assisting in building up the Services Support Knowledgebase and promoting more 1st- line support resolution by Team Support Undertaking continuous improvement in the operation Coordinating with Delivery (Product Development) and Implementation teams to support product updates  Supporting updates to products and services in both test and live system environments, in compliance with defined procedures Creating Microsoft SQL Server and Oracle Databases scripts to identify and correct data integrity issues in customer's data  Identifying opportunities that can improve efficiency of business and technical processes Including all other duties as may arise from time to time and as may be assigned

Como aplicar

Send your resume at recruitment@oriontek.do