Tiempo Completo Remoto

Senior Software Reliability Engineer

Synergies First


Essential Functions: Efficiently handle live production incidents, debug/troubleshoot application and infrastructure issues, follow and implement SRE best practices. Monitor application performance, take steps to improve overall application performance and stability, and follow through with implementation. Understand application code, deep dive, and conduct root cause analysis of application problems to prevent future occurrence. Collaborate with development and operations team to ensure availability and reliability of the application and infrastructure. Serve as an escalation point for other Systems Administrators, Engineers, and other technology teams in the resolution of server and system problems. Fine tune existing tools develop new custom internal tools for application monitoring and automate. Maintain effective knowledge base and runbooks to bring faster resolution to production issues. Provide weekend on-call rotation for production support. Communicate with stakeholders using strong written and verbal communication. Constantly update personal technical and business knowledge and skills and mentor others to increase the knowledge and skills of the team. Provide stellar organizational support, customer support, and self-manage project initiatives. Technical Skills: Bachelor's degree in computer science or equivalent combination of education and experience. 9+ years of hands-on experience in application and technical support role in live production environment following Development, DevOps, and SRE best practices. Experience developing and supporting web-based applications, webservices, and database driven applications using Microsoft Technologies C#, .Net 4.5, Azure DevOps, & SQL Server 2016. Deep experience in monitoring and analyzing infrastructure performance using standard performance monitoring tools - Perfmon, PerfView, ProcDump, DebugDiag, etc. Extensive experience with configuring and monitoring via tools such as ELK, Splunk, AppDynamics, Microsoft SCOM, Windows Processes, JavaScript Framework, etc. Experience working with AWS Cloud Technologies and migrating applications to AWS Cloud using Terraform scripts and following best in class DevOps CI/CD processes. Experience with automation using PowerShell, Python scripting or similar technologies. Experience in API management tools like Mulesoft, Mashery, Akana, etc.

Como aplicar

Please send your CV in English to Synergies Recruitment yourresume@synergiescorp.com, CC IT Ops Manager Erick Cruz ecruz@synergiesfirst.com, 829-755-8009.